Job Summary
The Director of Food & Beverage is responsible for overseeing and coordinating all phases of group meetings and banquet functions held at the hotel. This includes assisting clients with event planning, menu selection, and on-site coordination. The role involves maintaining the hotel’s reputation for exceptional service while maximizing profitability and ensuring seamless operations across all Food & Beverage outlets.
The ideal candidate will have strong leadership, organizational, and communication skills with a proven ability to manage large-scale events and foster client relationships.
Experience & Qualifications
- 5+ years of experience in a related Food & Beverage management role (hotel experience preferred)
- High School Diploma or equivalent required; Associate’s or Bachelor’s Degree preferred
- Experience with MICROS POS system preferred
- Strong financial acumen and ability to manage budgets and labor costs
- Excellent communication, client service, and leadership abilities
Key Responsibilities
- Coordinate all phases of banquet and group functions, ensuring client satisfaction and repeat business
- Oversee menu planning, event setup, food & beverage quality, and service presentation
- Ensure departmental labor costs remain below 15% while maintaining service standards
- Complete monthly inventory and oversee purchasing of all beverage and smallware supplies
- Review and process function bills in a timely and accurate manner
- Liaise closely with the Sales Department, Executive Chef, and F&B Supervisors to ensure flawless event execution
- Conduct client follow-up calls and maintain strong relationships with group conveners
- Ensure proper hiring, onboarding, training, and discipline within the department
- Maintain compliance with all health, safety, and liquor licensing regulations
- Monitor guest satisfaction, resolve issues, and uphold service quality standards
- Lead monthly departmental meetings and ensure consistent communication with leadership
- Participate in marketing activities and competitive analyses to drive F&B sales
- Ensure adherence to hotel policies, credit procedures, and cost control systems
- Serve as Manager on Duty (MOD) as required and respond to emergencies as needed
Other Responsibilities
- Achieve or exceed budgeted sales and profitability goals
- Support hotel-wide maintenance, cleanliness, and safety initiatives
- Maintain departmental manuals, forecasts, and payroll reporting
- Ensure compliance with attendance, scheduling, and training requirements
Physical Demands & Work Environment
- Must be able to stand and move for extended periods (up to 75% or more of the shift)
- Occasional lifting required
- Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on hotel business needs