- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis including laundry and supervisors
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Participate in large cleaning projects as required
- Make use of technology to track Guest Requests and communicate with colleagues
- Ensure compliance with safety and sanitation policies in all areas
- Call in 3rd party labor in unexpected situations
- Work with Director of Operations to track Housekeeper Performance
- Ensure Inventory is tracked and measures in place to protect Hotel Assets
- Ensure Housekeeping Team is fully staffed and creatively resolving HR issues
